Shipping & Order Fulfillment Disclaimer

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Urban Hub. We are committed to delivering your orders safely and efficiently across India.

All orders placed on our website are processed and fulfilled through our trusted third-party logistics and shipping partner, Shipeso. Once your order has been successfully confirmed and dispatched, you will receive a shipment confirmation along with tracking details on the mobile number provided during checkout.

The tracking information will allow you to monitor the status and progress of your shipment in real time until delivery. Delivery timelines may vary depending on your location, courier availability, and other operational factors.

While we work closely with our fulfillment partner to ensure timely delivery, shipping and logistics services are managed by Shipeso and its associated courier partners. In the event of any shipping-related inquiries, delays, or tracking concerns, our customer support team will assist you in coordinating with the fulfillment provider to resolve the issue as quickly as possible.

By placing an order on our website, you acknowledge and agree that order fulfillment, shipping, and delivery services are handled by our authorized third-party logistics partner, Shipeso.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Orders are not processed or dispatched on Sundays or public holidays.

During high-demand periods, sales events, or festive seasons, processing times may be slightly longer.

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS with tracking details.

Shipping Coverage

Urban Hub currently ships to most locations across India.

In rare cases, certain remote or restricted locations may not be serviceable. If delivery is not possible, we will notify you and provide a refund where applicable.

Delivery Timelines

Estimated delivery times are:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–14 business days

Delivery timelines are estimates and may vary depending on courier operations, location, weather conditions, and other external factors.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping promotions may be offered on selected products or order values from time to time.

Any applicable shipping fees are non-refundable except where required by law or due to our error.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address or phone number provided during checkout.

Customers can use the tracking details to monitor the status of their shipment.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Weather disruptions
Natural disasters
Public holidays
Government restrictions
Courier partner delays
High shipping volumes

Urban Hub shall not be held liable for delays caused by such events.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Urban Hub is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability, incorrect address details, or refusal to accept the shipment, the order may be returned to the fulfillment facility.

Additional shipping charges may apply for re-shipment requests.

Damaged or Lost Shipments

If your package arrives damaged or if you believe your shipment has been lost in transit, please contact us within 48 hours of delivery or the last tracking update.

Our team will work with the courier partner to investigate the issue and provide an appropriate resolution.

For shipping-related questions or concerns, please contact us:

Email: support.urbanhub@gmail.com

Website: UrbanHub.in

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on UrbanHub.in, you agree to the terms outlined in this Shipping Policy.