Shipping policy

Thank you for shopping with Urrban Hub. This Shipping Policy outlines how we process, ship, and deliver orders placed through urrbanhub.in.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During high-demand periods, sales events, or unforeseen circumstances, processing times may be extended.

2. Shipping Coverage

  • We currently ship across most locations within India.

  • Delivery availability may vary depending on the serviceability of your pin code.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days

  • Non-Metro Cities: 5–10 business days

  • Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Promotional offers such as free shipping may be available from time to time and will be clearly communicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive shipping confirmation via email, SMS, or WhatsApp (where applicable), including tracking details to monitor your shipment status.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions

  • Natural disasters or adverse weather conditions

  • Government restrictions

  • Public holidays

  • Incorrect shipping information provided by the customer

Urrban Hub shall not be held liable for delays caused by factors beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or pin code is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply for re-shipment.

  • Orders returned due to incorrect information may be subject to cancellation or reshipping fees.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed after repeated attempts, the package may be returned to us. Additional shipping charges may apply for re-dispatching the order.

9. Damaged Packages

If your package appears damaged upon delivery:

  • Do not accept the package if the damage is severe.

  • Take clear photos of the package and product.

  • Contact us within 48 hours at support@urrbanhub.in with your order details.

We will investigate the issue and provide an appropriate resolution.

10. International Shipping

Currently, Urrban Hub ships only within India unless otherwise stated on the website.

11. Contact Us

For shipping-related questions or assistance, please contact:

Urrban Hub

Email: support@urrbanhub.in

Website: urrbanhub.in