Refund policy

At Urrban Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.

  • The product is unused, unworn, and in its original packaging.

  • All tags, labels, accessories, and invoices are included.

Returns will not be accepted for:

  • Products showing signs of use, damage, or alteration by the customer.

  • Items returned without original packaging.

  • Clearance, sale, or non-returnable items (if specified on the product page).

2. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@urrbanhub.in with:

  • Order number

  • Description of the issue

  • Clear photos/videos of the product and packaging

After verification, we will arrange a replacement or refund.

3. Return Process

To initiate a return:

  1. Email us at support@urrbanhub.in.

  2. Mention your order number and reason for return.

  3. Our team will review your request and provide return instructions.

  4. Once approved, the product must be shipped back within the specified timeframe.

4. Refunds

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

5. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Urrban Hub.

  • For other eligible returns, return shipping charges may be deducted from the refund amount.

6. Order Cancellation

  • Orders can be canceled before they are shipped.

  • Once an order has been dispatched, cancellation requests may not be accepted and the order will be subject to the return process.

7. Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect shipping details provided by the customer.

  • Delays caused by courier services beyond our control.

  • Refusal to accept delivery.

  • Products damaged after delivery due to misuse or improper handling.

8. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Urrban Hub
Website: urrbanhub.in
Email: support@urrbanhub.in